FAQ

a. Is KalyeCourier a registered company?

- kalye courier is a starting company which is all legalities is under process

b.To which destinations am I able to ship with kalyeCourier?

- Our company will deliver around Metro Manila for starting.

C.What are your office hours?

- Our company operates daily, including weekends and holidays.

a. Where can I place my bookings for pick-up?

- You can send your bookings through our 2-Service Platforms: Website and Facebook Messenger.

b. What are the list of charges for the services I use?

- List of charges are the Shipping Cost, Value-Added Service Fee, Value Added Tax (VAT) and other charges (if any).

c. What payment methods are supported by KalyeCourier?

- Cheque,Cash and Billing Transaction.

a. How can I track the status of my package?

- You can track your packages by using our 2-Service Platform; website and 24/7 hotline. Monitor your package in real time via these platforms.

a. Should I package my shipment?

- Most certainly. But if it needs enhancements, our Courier will advise.

b. What is the best way to package my shipment?

- All items should be packed carefully before the rider arrives to pick up your shipment. Materials such as bubble wrap and styrofoam or styroflakes help to make sure that your package is shock resistant. Customers may also avail of our kalyeCourier boxes to be paid separately from the shipping fee.

a. Is there any limitations on the goods that I can send via kalyeCourier regarding weight and dimensions?

- Yes, we only accept up to 50 kilograms maximum on the weight of the package. For express shipments, items with length of more than 1.5 meters on one side would not be accepted.

b. Are there restrictions on the goods that I can send via KalyeCourier?

- Yes,Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol, kerosene, tung oil, lacquer, matches and pesticides;

INFORMATION SOON

PROHIBITED

Dangerous Goods

BIOLOGICAL REAGENTS
FLAMMABLE/SELF IGNITION
ARMS/MONEY/TABACOO
PERISHABLE ITEMS
ANIMAL CORPSE/SPECIMEN
previous arrow
next arrow
Slider

Prohibited Goods

PRECIOUS MATERIALS
ALL KINDS OF WEAPON
ALL KINDS OF CURRENCY
ALL KINDS OF RADIOACTIVE
previous arrow
next arrow
Slider